The Passengers travelling on Standard Gauge Rail (SGR) trains between Nairobi and Mombasa will from Tuesday start getting a 80 per cent refund on their travel ticket costs if they notify operator of their inability to catch up with the train on time.
According to KRC the refunds will, however, not be issued after the journey has commenced, at intermediate or destination stations.
The the Kenya Railways Corporation (KRC) says requests for refunds on tickets will also be rejected in cases where the documents are damaged or defaced.
KRC on its twitter account said, “In cases where a passenger misses to catch up with the train due to personal reasons, the operator shall deduct 20 per cent of the ticket fee (refund fee).”
An economy class ticket on SGR train from Nairobi to Mombasa costs Sh700 while a first class ticket goes for Sh3, 000 meaning refunds will be Sh560 and Sh2400 respectively.
The operator has not been paying refund to tens of people who miss trains daily. The move to refund late passengers on SGR train comes barely two months after KRC introduced additional stops in Vow and Mtito Andei.
Booking seats on the SGR train has been tricky with people having to visit the stations to book. They have now introduced a method of booking remotely, which is cumbersome, but still better than having to trek to the stations.